Privacy Policy

Privacy Policy

Effective Date: 01 June 2026

At ISPAN Services Private Limited (“ISPAN”, “we”, “our”, or “us”), we value and respect your privacy. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, use our services, communicate with us, or participate in our wellness programs.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

  1. Information We Collect

We may collect the following information:

Personal Information

  • Full Name
  • Mobile Number
  • Email Address
  • Date of Birth / Age
  • Gender
  • Address and Location Details
  • Emergency Contact Information
  • Information provided through enquiry forms, registrations, assessments, consultations, surveys, and feedback forms

Wellness and Service Information

  • Information voluntarily shared relating to physical wellbeing, mental wellbeing, nutrition, fitness, sports performance, lifestyle habits, and wellness goals.
  • Assessment results and progress reports generated through our services.

Technical Information

  • IP Address
  • Browser Type and Version
  • Device Information
  • Website Usage Data
  • Cookies and Analytics Information
  1. Purpose of Data Collection

Your information may be used for:

  • Providing wellness, counselling, physiotherapy, nutrition, coaching, training, assessment, and related services.
  • Scheduling appointments and consultations.
  • Responding to enquiries and support requests.
  • Improving our services and customer experience.
  • Monitoring service quality and outcomes.
  • Sending important service-related communications.
  • Sharing newsletters, promotional offers, and updates (where permitted).
  • Maintaining legal and regulatory compliance.
  1. Consent

By submitting your information through our website, forms, WhatsApp, email, telephone, social media platforms, assessments, or consultations, you provide consent for ISPAN to collect, process, and use your information for the purposes outlined in this Privacy Policy.

For minors below 18 years of age, consent must be provided by a parent or legal guardian.

  1. Information Sharing

ISPAN does not sell, rent, or trade personal information to third parties.

Information may be shared only with:

  • Authorized ISPAN employees and associates.
  • Healthcare, wellness, sports, education, and allied professionals engaged in service delivery.
  • Technology service providers supporting our operations.
  • Government authorities, courts, regulators, or law enforcement agencies when required by law.
  1. Data Security

ISPAN takes reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

While we strive to protect your information, no electronic transmission or storage method can be guaranteed to be 100% secure.

  1. Data Retention

We retain personal information only for as long as necessary to:

  • Deliver services.
  • Maintain business records.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.
  1. Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, and enhance user experience.

Users may choose to disable cookies through their browser settings.

  1. Third-Party Websites

Our website may contain links to third-party websites or platforms. ISPAN is not responsible for the privacy practices, policies, or content of external websites.

Users are encouraged to review the privacy policies of such websites independently.

  1. Children’s Privacy

For services involving children and adolescents, information may be collected only with the knowledge and consent of a parent, guardian, school authority, or authorized representative, as applicable.

  1. User Rights

You may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your details.
  • Withdraw consent where legally permissible.
  • Request deletion of personal information, subject to legal and operational requirements.

Requests may be submitted using the contact details provided below.

  1. Limitation of Liability

ISPAN provides wellness, educational, coaching, assessment, and support services. Information, assessments, and recommendations provided through our services are intended for educational and wellness purposes and should not be considered a substitute for medical diagnosis, treatment, or emergency healthcare services unless explicitly stated.

  1. Changes to this Privacy Policy

ISPAN reserves the right to modify or update this Privacy Policy at any time without prior notice. Updated versions will be posted on this website with the revised effective date.

  1. Contact Information

ISPAN Services Private Limited

Website: www.ispan.in

Email: info@ispan.in

Phone: +91 74119 64999

Address: 2397/19 2nd Floor, SMP Arcade, 18th Main Rd, Kumaraswamy Layout 2nd Stage, Kumaraswamy Layout, Bengaluru, Karnataka 560111

For any questions, concerns, or requests relating to privacy and data protection, please contact us using the details provided above.

Last Updated: 01 June 2026

© ISPAN Services Private Limited. All Rights Reserved.